Brittany Allen

Experienced customer service representative
  • Montego Bay ,St.James, Jamaica
  • September 9, 2019

CAREER OBJECTIVES: To work and grow in and grow in a professional environment where my knowledge,skills and creativity can be put to the best use.

CAREER SUMMARY: Client service oriented with proven ability to provide team spirit leadership for maximum productivity.Skill at communicating effective to attain company goal.Proficient at developing and implementing training programs with high degree of energy and enthusiasm.

PROFESSIONAL EXPERIENCE:
Teleperformance -current job
Ability to briefly explain guest bills using the ledger
Rebundle guest packages to a better price
Ability to persuade customers in upgrading a higher services
Ability to set payment arrangements and take payments
Ability to show appreciation and be an ambassador

(Customer service representative)
Cybertel BPO -January to July 2019
Highly skilled in making reservations and tele-communication skills
Ability to solve guest complains to the best of my ability.
Improve customer satisfaction and product delivery
during company acquisition.

Grand Bahia principe -Chef January -(2018)
Highly skilled in cooking and preparing a variety of cuisines
Special talent for maintaining a high level of hygiene
Ability to concentrate on food quality.

EDUCATION & QUALIFICATION:
College of Hospitality and Vocational Skills 2017-2018
Completed course including:
Front office
Food and beverage
Housekeeping
Food preparation level (1&2) pending

E-mail
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Phone Number
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Study Level
Certificate

Experience

Customer service representative @ Teleperformance
Sep 2012 — Current
Currently in the billing department where I carry out the following procedures:
Explain guest bill appropriately using the ledger.
Being an ambassador and being warm on friendly in each call.
Show appreciation to all customers.
Upgrade guest services.
Persuade guest in promotions.

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