Brianna Lysaith

Hospitality and Tourism Management Major
  • Westmoreland, Jamaica
  • October 24, 2020

- Microsoft Office
- English- Native
- Spanish- Basic

Phone Number
Study Level
Bachelors Degree


i-to-i GA Level 3 Certificate in Teaching English as Foreign Language @ i-to-i Online Course
Aug 2020 — Sep 2020
Bachelor of Science Degree in Hospitality and Tourism Management @ Montego Bay Community College, St. James, Jamaica.
Sep 2013 — Dec 2018


Au pair @ Household
Oct 2020 — Nov 2020
- Language and culture exchange
- Meal Preparation. Prepare meals and snacks for the children.
- Help the children get dressed and ready for the day.
- Help get the kids to school and other activities.
Online Engish Teacher @ The Language Company
Oct 2020 — Current
- Teaching Business English as a Foreign Language to professionals.
- Planning, preparing and delivering lessons.
- Preparing teaching materials.
- Helping improve their listening, speaking, reading and writing skills
- Checking and assessing work.
- Organising and running specialist courses.
Customer Service Representative @ Conduent (Lexington Voice)
Jul 2017 — Dec 2017
- Field customer calls to resolve account issues.
- Client data collection via answering telephone calls; interviewing clients;
verifying information.
- Determined client eligibility by comparing their information to
- Kept clients informed by explaining procedures, responding to queries,
and providing relevant information.
- Maintained and improved quality results by adhering to company
standards and guidelines, as well as provided recommendations for
Customer Service Agent (Summer worker 2016, 2017) Was in school. @ American Airlines
Jul 2016 — Aug 2017
- Escorted and assisted unaccompanied minors with their boarding and disembarking process
- Carousel coordination- relaying flight information and reiterating pertinent details to passengers
- Directed passengers to the American Airline baggage counter to place relevant queries (lost or delayed luggage, damaged suitcases)
- Assisted clients with issues and queries regarding flights, travel class (priority/economic), conditions that apply to traveling and queue locations.
- Responsible for minors traveling on the daily flights and ensuring their safety by guaranteeing their pick-up by their respective guardian from airport premises
- Working as a PSR (providing relevant information to airlines customers as they entered the flight area).
- Administrative Assistant at the American Airlines baggage counter, managing records of expedited, unclaimed and other luggage related incidents.
- Coordinating the delivery of delayed luggage to the designated holding area.
- Assisted customers with check-in using self- service systems (kiosk).
Assistant Reservationist (Intern) @ Matilda's Boutique Hotel
Jun 2015 — Aug 2015
- Successfully completed internship as Assistant Reservationist for boutique hotel in Santiago, Chile, catering to a diverse range of guests from countries such as Brazil, the United States, and Germany
- Supervised the hotel’s telephone service to respond to customers’ queries and needs regarding the hotel
- Frequently acted as translator for English/Spanish conversations between guests and fellow employees
- Assisted in room inspection procedures to ensure the hotel’s standards were maintained with regards to hygiene and presentation
- In charge of café services for guests, which included operating the restaurants high tech coffee machine and serving guests in accordance with hotel’s standard of quality
- Frequently served as waitress for the hotel’s restaurant as needed
- Administrative tasks as needed such as assisting with maintaining hotel’s food and beverage stock levels

Contact Candidate

Login or purchase this resume contact details.