Alicia James

Experienced Quality Analyst
  • Spanish Town, Jamaica
  • February 17, 2019

Excellent oral and written communication skill.
Microsoft word processing skill.
Good numeracy and literacy skill.
Six Sigma White Belt Certificate.

E-mail
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Phone Number
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Study Level
CXC/Cape

Education

N/a @ Better Grade Institute
Jan 2012 — Jun 2014

Experience

Quality Analyst @ Sutherland
Feb 2019 — Current
Analytics evaluation of interactions through all channels between a customer and specialist that assess the performance of the desired customer experience, analysis of engagement levels, sentiment indicators, level of effort or treatment, and targeted business insight based on pre-defined measurements.

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