Experienced Customer Service Agent
- St. Thomas, Jamaica
- March 3, 2020
Customer service oriented
Ability to work under pressure
Accuracy and attention to details
Outstanding time management skills
Excellent oral and written communication abilities
Category
E-mail
Phone Number
Education
High School Certificate @ Yallahs High School
Aug 2008
— Jul 2013
Mathematics CXC 1
English Language CXC 2
Social Studies CXC 1
Principles of Accounts CXC 1
Principles of Business CXC 1
Human and Social Biology CXC 2
English Language CXC 2
Social Studies CXC 1
Principles of Accounts CXC 1
Principles of Business CXC 1
Human and Social Biology CXC 2
Experience
Consultant @ Sutherland Global Services
Aug 2015
— Current
Provide exceptional customer service in a fast-paced atmosphere
Provide troubleshooting support and follow up on customer inquiries in a timely manner
Instruct, explain and provide solutions to customer’s complaints
Update various software programs with customers data
Promote and offer products and services through consultation and evaluation of customer’s needs
Manage extremely large incoming call volume on a daily base
Research and resolve difficult and complex customer service issues
Interact with internal departments to communicate and resolve customer issues
Provide troubleshooting support and follow up on customer inquiries in a timely manner
Instruct, explain and provide solutions to customer’s complaints
Update various software programs with customers data
Promote and offer products and services through consultation and evaluation of customer’s needs
Manage extremely large incoming call volume on a daily base
Research and resolve difficult and complex customer service issues
Interact with internal departments to communicate and resolve customer issues