Results-oriented, Business Administration Graduate with 10½ Years Experience as a Senior Service Coordinator
- St Catherine, Jamaica
- April 4, 2022
I am self-motivated, dedicated, confidential and a team player;
I am a quick learner with a wide and varied working experience and training background.
I have strong verbal, written and interpersonal communication skills, strong time management and organization skills,
I am proficient in Microsoft Office and Outlook programs. With my extensive work experience and formidable education as the foundation for my skills and abilities
Category
E-mail
Phone Number
Education
Certificate in Customer Service Management @ Management Institute for National Development (MIND)
Jun 2021
— Jun 2021
Customer Service Management & Excellence
Bachelor of Business Administration @ University of Technology Jamaica
Aug 2003
— Aug 2008
Majoring in Operations & Production Management with Human Resource Management
Certificate in Supervisory Management @ University of Technology Jamaica
Aug 1996
— Sep 1997
Supervisory Managment
Experience
Senior Service Coordinator @ Delta Supply Company Ltd.
Oct 2010
— Aug 2021
Coordinating the administrative functions of the Service Department which includes but is not limited to:
- Planning, coordinating and scheduling the resources of each Field Technician to include vehicle assignment, Meal Allowances and Hotel Accommodations
- Sorting and Filing Customer files and prepare monthly reports based on total sales made
- Accepting, logging and scheduling jobs taken into the Service Department by walk-in customers as well as jobs taken in by the Sales team, Assigning jobs to qualified technicians
- Significantly impacted the turn-around time of all service jobs
- Improved the level of communication between staff and customers of the nature of repairs and recommendations for new replacements based on cost
- Internal communication with the Purchasing, Merchandise and Warehouse Teams to ensure there is sufficient stock of spare parts to match incoming jobs
- Filing warranty claims with local and overseas suppliers
- Ordering, monitoring and controlling of the parts and consumables used by technicians
- Training of new staff in the administrative functions of the Service Department during the orientation process
- Generating daily ‘Service Job Status Report’ for the Management and Sales team which includes status of all repair jobs in the Service Department.
- Planning, coordinating and scheduling the resources of each Field Technician to include vehicle assignment, Meal Allowances and Hotel Accommodations
- Sorting and Filing Customer files and prepare monthly reports based on total sales made
- Accepting, logging and scheduling jobs taken into the Service Department by walk-in customers as well as jobs taken in by the Sales team, Assigning jobs to qualified technicians
- Significantly impacted the turn-around time of all service jobs
- Improved the level of communication between staff and customers of the nature of repairs and recommendations for new replacements based on cost
- Internal communication with the Purchasing, Merchandise and Warehouse Teams to ensure there is sufficient stock of spare parts to match incoming jobs
- Filing warranty claims with local and overseas suppliers
- Ordering, monitoring and controlling of the parts and consumables used by technicians
- Training of new staff in the administrative functions of the Service Department during the orientation process
- Generating daily ‘Service Job Status Report’ for the Management and Sales team which includes status of all repair jobs in the Service Department.
Accountant/Office Administrator @ Explosive Sales & Services Ltd.
Feb 1994
— Oct 2010
- Developing programs to train new employees
- Health and safety programs developed to aid in a safe workforce.
- Preparing weekly, fortnightly and monthly payrolls advises company’s managers about Human Resources issues.
- Development of an employee-oriented company culture that emphasizes quality, continuous improvement, key employee retention and development, and high performance.
- Preparing employee and employer annual returns and GCT returns, posting transactions to cashbooks, accounts receivables and accounts payables, analyzing cash books and managing foreign currency accounts, Preparing quotations and sales invoices
- Health and safety programs developed to aid in a safe workforce.
- Preparing weekly, fortnightly and monthly payrolls advises company’s managers about Human Resources issues.
- Development of an employee-oriented company culture that emphasizes quality, continuous improvement, key employee retention and development, and high performance.
- Preparing employee and employer annual returns and GCT returns, posting transactions to cashbooks, accounts receivables and accounts payables, analyzing cash books and managing foreign currency accounts, Preparing quotations and sales invoices