Wendy Robinson

Trained Professional Customer Service Agent with over 6 years experience.
  • Black River, Jamaica
  • April 9, 2019

Customer service agent with over 6 years customer service agent , I trained and worked as a Customer service \ sales agent, Courier agent , trained in credit and collections, American Insurance and as a billing specialist and sales agent. I have experience handling customers queries and complains , dealing with irate customers and to deescalate irate customers

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Studied Hospitality Services Villas And Other Properties @ Culloden vocational training centre
Mar 2010 — Mar 2011
Trained in Front desk operations, Telephone operations, Restaurant services, Customer services , Comi Chef , Mixology & Bar services , Room services , Housekeeping services , Daycare services, Health and hygiene.
High school Diploma @ St Elizabeth technical high school
Sep 2004 — Jul 2009
Studied and past in CXC: English A, (3), Principles of Business(2), Social Studies(2), Information Technology(3), Food and Nutrition(1), Home Economics Management(2)


Billing Specialist\Sales Agent @ Sutherland global
Jan 2019 — Mar 2019
Responsible for answering calls from customers regarding their monthly bills , charges and payments , helping residential customers order internet and tv services for their homes , help customers by trouble shooting technical issues , pitching sales cross selling and up selling companies products and services.
Credit and Collections Specialist & Annual Enrollment Consultant @ Conduent Inc
Sep 2018 — Jan 2019
Responsible for helping customers set up their annual insurance enrollment answer any questions they may have concerning their insurance plan.
Responsible for calling customers on company's behalf to collect outstanding debts and past due balances, to answer any questions customers may have regarding their payments and due balances , set up payment arrangements for customers, tracking of hard to reach customers on company's behalf.
Customer service\sales agent @ Knutsford Express services Ltd
Jun 2013 — Sep 2018
Responsible for day to day operations of bus station office which includes handling customers complains and queries, ticket bookings and reservations, courier service, inventory management for office , Daily sales for office , boarding and dispatching of coaches

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