Experienced Customer Service Representative
- Mandeville, Jamaica
- January 10, 2019
Skills:
English Language
Problem Solving
Decision Making
Time Management
Self-motivation
Conflict Resolution
Leadership
Adaptability
Category
E-mail
Phone Number
Education
Associate Degree in Information Technology @ Vocational Training Development Institute
Sep 2013
— Jan 2017
Certificate in Networking
Experience
Senior Associate Manager @ Sutherland
Nov 2015
— Current
Provide daily supervision for lower level representatives,
Manage escalations and provide resolutions satisfactory to both company and employee,
Liaise with clients to provide customer service,
Interact with customers to resolve their issues.
Manage escalations and provide resolutions satisfactory to both company and employee,
Liaise with clients to provide customer service,
Interact with customers to resolve their issues.