- Montego Bay, Jamaica
- October 2, 2022
I am an ambitious, hardworking, motivated and intelligent person who seeks to secure a position in your organization to not only benefit myself but also to enhance the development of the organization and also expand my learning, knowledge and skills through the employment from this organization.
Identifies customer needs by referring to case notes and examining each as a specific case.
Performs routine call center activities concerning business products and services.
Uses standard scripts and established guidelines and under supervision, to meet SLAs.
Provides customers with information that is specialized and communicated in a warm empathetic manner.
Gathers all necessary information to update the database.
Escalates issues to senior levels, based on complaints or concerns.
Explains company policies to customers.
Performs other duties as assigned.
Complies with all policies and standards.