Customer Service Representative
- Montego Bay, Jamaica
- October 2, 2022
I am an ambitious, hardworking, motivated and intelligent person who seeks to secure a position in your organization to not only benefit myself but also to enhance the development of the organization and also expand my learning, knowledge and skills through the employment from this organization.
Category
E-mail
Phone Number
Education
Business Education @ Herbert Morrison Technical High School
Sep 2017
— Jun 2019
Experience
Customer Experience Associate @ Conduent Jamaica LTD
May 2022
— Current
Assesses calls to provide service immediately, be transferred, or require follow-up for client resolution.
Identifies customer needs by referring to case notes and examining each as a specific case.
Performs routine call center activities concerning business products and services.
Uses standard scripts and established guidelines and under supervision, to meet SLAs.
Provides customers with information that is specialized and communicated in a warm empathetic manner.
Gathers all necessary information to update the database.
Escalates issues to senior levels, based on complaints or concerns.
Explains company policies to customers.
Performs other duties as assigned.
Complies with all policies and standards.
Identifies customer needs by referring to case notes and examining each as a specific case.
Performs routine call center activities concerning business products and services.
Uses standard scripts and established guidelines and under supervision, to meet SLAs.
Provides customers with information that is specialized and communicated in a warm empathetic manner.
Gathers all necessary information to update the database.
Escalates issues to senior levels, based on complaints or concerns.
Explains company policies to customers.
Performs other duties as assigned.
Complies with all policies and standards.