Malicia Malcolm

Administrative Professional for over 10 years
  • St Catherine, Jamaica
  • May 22, 2020
Study Level
Masters Degree


Master in Business Administration @ The University of the West Indies, Mona School of Business
May 2012 — Aug 2014


Executive Assistant @ The Mico University College
Mar 2017 — Jan 2020
• Managed the executive office, greet visitors, responded to queries and managed the President’s calendar
• Conducted research and provided reports
• Typed minutes, memos, letters, speeches , briefs etc
• Handled confidential documents, bringing them to the attention of the President for necessary action
Customer Service Representative @ Ibex Global (BPO)
Oct 2016 — Mar 2017
• Responded to customers calls and queries about their products purchased
• Transferred calls as requested and as needed according to the related issues
• “Follow up” with customers on orders that are delayed
• Provided customers with the best possible options for their issues

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