CHARMAINE DENNIS

CHARMAINE MARIA DENNIS
Lot 945B, 9B Savannah Close,
Manley Meadows, Kingston 2,
Jamaica, W.I.
Tel: 876-330-9515
Email:ceemeedee@gmail.com
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Specialization Front Office Supervisor / Customer Service Representative
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Objective Obtain a position as a team player in a people oriented company utilizing professionalism and efficiency to improve and maximise customer satisfaction therefore increasing profits.

Education/Qualification
HECOIN October - November 2014
City n Guilds Customer Service Level 2

University of the West Indies 2009- 2012
Human Resource Management

University of the West Indies Extra Mural July-August 2007
Certificate in Supervisory Management

Holy Childhood High School 1982- 1989
High School Diploma
A Level Examination Management of Business
A/O Level Examination General Paper Caribbean Examinations Council Principles of Accounts, Mathematics, English Language, Principles of Business, Geography, History

Summary Excellent interpersonal, customer service and people skills with a diverse
background in telecommunications and border protection. Proactive with the ability to foster and build service excellence. A dedicated team player: attentive to detail while maintaining composure and strict confidentiality in a fast paced environment.

Professional Experience

Front Office Supervisor June 2017 - present
HiLo Barbican
Perform the following duties
Manage retail staff, which includes people working on the floor, and the cashiers
Recruit, Coach, counsel, discipline and train employees
Help, drive, motivate, and encourage retail sales staff to achieve sales targets
Evaluate on the job performance for staff
Organize and distribute staff schedules
Preside over staff meetings
Handle customer complaints, issues and questions.
Ensure pricing is correct
Work on store display
Ensure products are clean and ready to be displayed
Maintain inventory and ensure items are in stock
Ensure promotions are accurate and in tune with company’s standards
Utilize computers to record sales figures, for data analysis and forward planning
Balance Cashiers registers at the end of the day and prepare lodgement for pickup by Guardsman
Market Researcher (Part time) January 2017 -February 2017
DMR Insights

Performed surveys in the field for different clients on behalf of DMR Insights Ltd

Customer Service Representative/Cashier
Flow Jamaica Ltd formerly LIME April 2013 – July 2016
Cable & Wireless Jamaica Ltd (t/a)
LIME Jamaica Ltd October 1992 – March 2001

Performed Cashiering functions which include:
Cash and cheque collection, debit and credit card transactions
Processing prepaid calling card sales
Balancing daily transactions and preparing bank lodgements
Proven track record of carefully verifying the validity of ID and signature, while ensuring Company seal is attached to documents
Listening keenly and proactively while trying to solve customer’s complaints face to face or over the phone
Consistently introducing, promoting and soliciting sales for new, and/or additional products and services
Adept at monitoring the flow of customers in the Business Office, while efficiently dealing with internal and external customers
Timely preparation of activity reports that are submitted to Management on a daily, weekly or monthly basis
Conduct on the job training for junior staff and new recruits
Any other duties assigned

Customs Officer / Records Officer / Cashier
Jamaica Customs Department
October 2003 – June 2012
Landing inspection and clearance of all cargo and aircraft/vessels
Detecting violations of the Customs Act and acts of Tax evasion and actions
contrary to the law
Ensure correct duty is paid
Check the number of containers in consignment of goods received and dispatched
Make sure articles are in good condition and correspond to invoices, manifests
and other records
Ensure clearance procedures, such as payment of customs entry fee or duties, is
carried out
Filing, updating Customs records, preparing correspondences, while inputting and
retrieving information from computers
Cashiering duties which include collecting payments by cash or cheque and credit and debit card transactions
Balancing daily transactions and preparing bank lodgements
Inventory Management for Stationery and Office Supplies

References Miss Jean Alvaranga Mrs. Marjorie Lowe
Manager HiLo Barbican Manager LIME Recharge
871/4 Barbican Road 9 Carlton Crescent
Kingston 8 Kingston 10
Tel: 876-946-3381 Tel: 1876-997-0179
Email: Email:
jean.alvaranga@gkco.com marjorie.lowe@lime.com