Experienced Quality Analyst
- Spanish Town, Jamaica
- February 18, 2019
Excellent oral and written communication skill.
Microsoft word processing skill.
Good numeracy and literacy skill.
Six Sigma White Belt Certificate.
Category
E-mail
Phone Number
Education
N/a @ Better Grade Institute
Jan 2012
— Jun 2014
Experience
Quality Analyst @ Sutherland
Feb 2019
— Current
Analytics evaluation of interactions through all channels between a customer and specialist that assess the performance of the desired customer experience, analysis of engagement levels, sentiment indicators, level of effort or treatment, and targeted business insight based on pre-defined measurements.